Below FAQ are some common concerns of our customers before purchasing the products. If you have any other questions, please just send it to support@hirawatch.com

Placing an Order on Hirawatch

Q. How do I add items to my cart?
A.To add a watch or a watch winder to your cart, navigate to the page of the item you are interested in. When you click the “Add to Cart” link, the product will be added to cart accordingly.

Q. How do I remove items from my cart?
A. You can change the quantity of the item in the cart, you want to remove, to 0. The product with get removed. You may also want to remove the item by clicking on the  “Shopping Cart” and clicking the “x” link.

Q. How do I view what’s in my shopping cart?
A. To view the contents of your cart, click on the “View cart” link on the “Shopping Cart” drop-down at the header.

Q. How do I change the quantity of a particular item in my cart?
A. You can “View cart” and “Proceed to Checkout” . The “Checkout page” will allow you to view all items currently in your cart, as well as the quantities that you have chosen for each item. To change the quantity of an item in your cart, move your cursor to the box that appears under the "Qty" header for this item and type in the quantity desired, then click the “Update cart” link. Once you do this, the quantity and associated amount will automatically change and reflect the correct amounts for both the quantity and the cost.

Q. How do I place my order?
A. Once you have finished adding items to your shopping cart and are ready to complete your transaction, move your cursor to the lower-right corner of the screen and click on the “Checkout” button. You will then be transferred to our secure server and asked to either create a new account or place an order without an account.

If you expect to purchase additional items from Hirawatch in the future, you may want to consider setting up an account. If you choose to do so, our site will maintain on file your billing and shipping information as well as your payment data so you do not have to fill out this information each time you visit our secure server. You will also have the ability to view your complete history of purchases made at Hirawatch.

Once you have decided how to proceed, you will be prompted to enter the name and address of the intended recipient of your shipment (i.e. your delivery information), followed by your billing details. You will have the option of indicating that the shipping and billing details are the same, if applicable.

You will not be charged for shipping as we follow a “free shipping” policy. If you have a valid promotional code, you may enter it in the "Coupon Discount" field directly beneath the shipping information. Be sure to click on the "Apply " button in order to have your savings calculated and applied to your order.

Q. How will I know that you have received my order?
A. After you complete the checkout process, a receipt will appear on your screen detailing your final order including your billing address, and the items that are being sent to your shipping address. Please keep this receipt for your reference. You will also receive confirmation via e-mail that we have received your order. (Please be sure to enter your email address correctly on the order form so that we can be sure to deliver your confirmation to you.)

Manage Account

Q. How can I sign into my account and/or edit the information in my account?
A. If you have previously purchased a Hirawatch, then you may have opted to create a personal account in our system. If so, you can access this account by clicking on the “Sign-in or create your account” link in the upper-right corner of your computer screen. This takes you to a page where you will be prompted to enter the email address and password that you registered with us when you created the account. If you have forgotten your password, you can create a new one by click on the "Request new password" tab. After your data has been verified, your account data will appear and you can either edit existing information or proceed with the checkout process.

SECURITY

Q. Is ordering online secure?
A. Yes. We take the utmost care with the information that you provide us when placing an order on our website (or through any other means). The server that hosts our website encrypts the transmission of all credit card and personal customer information using the Internet-standard SSL (Secure Sockets Layer) protocol. During the encryption process, information is scrambled into small bits of code that cannot be read as they travel to us over the Internet. Once we receive the encrypted information, we use a private, one-of-a-kind key to decode it. All of the information you provide during the ordering process is restricted to our staff, and we make sure that all of our employees up-to-date on our security and privacy policies. If you have further questions about the security of ordering online from the Hirawatch, please feel free to e-mail us at support@hirawatch.com.

Shipping and Returns

Q. What are your shipping and handling rates?
A. Shipping is on us! We have a zero-shipping charge policy. All our products will be delivered to you with absolutely no extra charges for shipping.

Q. What is your returns policy?
A. If you think, you have received the product in a bad condition or if the packaging is tampered with or damaged before delivery, please call our customer care at +91 9769465202 or email us at support@hirawatch.com mentioning your Order ID and a free pickup will be generated on your address.
We will ensure that a brand new replacement is issued to you at no additional cost.
All refunds will be processed within 2 - 3 days of receiving returned product. It will remain the customer's responsibility to keep the product in unused condition along with the box. There should not be any signs of wear and tear on either the product or the box to be eligible for a refund.

Q. What if I don't like the product?
A. We offer a 15 days return policy for the products. In case where you don't like the product and a return is desired,keep it unused and let us know. We will get a pickup arranged and verify for any signs of use, if our QC verifies it as a sellable product, we will refund the full amount in your account.

Q. How long after placing my order should I expect to receive my shipment?
A. Just because shipping is free doesn't mean it should take a long time. We understand that getting your items quickly is important to you, so we make every effort to process your order quickly. When you order from our website, you can expect to receive your order within 3-5 business days across India.